Politique de remboursement
Refund Policy
At Atelier Amarée, we want you to feel completely confident with your purchase.
If you are not entirely satisfied, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Be returned in its original packaging with all tags and security seals intact.
- Be accompanied by proof of purchase.
To initiate a return, please contact us at:
Returns must be approved before being shipped. Items returned without prior authorization will not be accepted.
Non-Returnable Items
Due to hygiene reasons, all hair extensions are considered final sale once the security seal, ties, or original packaging have been opened, removed, or altered.
The following items are also non-returnable:
- Customized or personalized products
- Gift cards
- Sale or clearance items
If you have any questions regarding the eligibility of your item, please contact us before submitting a return request.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:
We will review the issue promptly and work with you to provide an appropriate resolution.
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order for your preferred item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your financial institution may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Return Address
Our return address will be provided once your return request has been reviewed and approved.